Content Management Systems
Content Management Systems attract their fair share of criticism. Certainly, like any tool, they can be abused – but they can also work very well, allowing large teams to manage complex websites across different locations and timezones. Poor training and poor implementation is not the fault of the CMS vendor (necessarily).
But sometimes, you see some code that defies any sense. more »
Dumbing Down
I’ve recently been reviewing some remote usability test videos for one of our clients. This post isn’t about remote testing, usability tests or specific providers but the testing has thrown up some interesting findings. (Just as an aside, we use a variety of tools for the remote site tests – mainly whatusersdo.com and www.usertesting.com. Nate Bolt, co-author of Remote Research, has a great list of remote testing tools. If you’re interested, you should take a look at the Tools section at the website that accompanies the book.)
The sites I’ve been reviewing sell holidays on the water; sailing, river boats, power boats, etc. in some amazing locations. A few users had a bit of trouble with the language used on the sites, namely the words “berth” and “flotilla”. Not a huge amount of trouble but enough to worry them sufficiently for doubt to enter their minds. And doubt is not something you want to engender in customers who are preparing to spend upwards of a couple of thousand pounds.
